Caring for your dog naturally
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Shipping & Delivery

When will I receive my order?

During these difficult times, we are continuing to fulfill orders but dispatch and delivery are taking longer. If the item is in stock, we still aim to dispatch within 3 working days of receiving payment. Small items (below 500g) will be sent by Royal Mail first class, other items will be sent by courier. PLEASE ALLOW AT LEAST ONE FULL WEEK FROM CONFIRMATION OF SHIPMENT BEFORE CONTACTING US.

When ordering, please leave instructions for the courier if you are unlikely to be there to sign for your delivery. When in Your Cart, click on "Add a note to your order".


What happens if I'm not at home when you try to deliver?
To ensure you receive your order as quickly as possible, please make sure you give us a delivery address where someone will be available to accept it because we must obtain a signature for all courier deliveries. We will deliver to a family member, neighbour, place of work or leave in a safe place as instructed if it is more convenient for you. In this case, please ensure you use the alternative address or instructions when placing your order. When in Your Cart, click on "Add a note to your order".
If no-one is available to accept your order, a card will be posted through your letterbox to explain how you can arrange re-delivery or collection.
Where do you deliver?
We currently deliver to the UK & EUROPE.
Delivery Charges
Mainland UK order value up to £50.00 - £4.95 Standard Delivery
Mainland UK only orders over £50.00 FREE DELIVERY
Mainland UK only 0.1kg - 6kg - £25.00 Express delivery including Saturday delivery
Non-Mainland UK (including Northern Ireland) maximum order weight of 2kg, orders over £50.00 FREE.
EUROPE Delivery Charges
Europe excluding Denmark, Finland, Latvia, Norway & Sweden including Ireland/Eire up to 0.6kg £6.95 1st class Royal Mail
Europe excluding Denmark, Finland, Latvia, Norway & Sweden including Ireland/Eire 0.65kg to 1.3kg £9.95
Europe excluding Denmark, Finland, Latvia, Norway & Sweden including Ireland/Eire 1.35kg to 4kg £15.95
Europe excluding Denmark, Finland, Latvia, Norway & Sweden including Ireland/Eire 4.1kg to 20kg £25.00
Denmark, Norway & Sweden up to 0.6kg £5.95 by Royal Mail
Denmark, Norway & Sweden 0.61kg to 1.3kg £10.95 by Royal Mail
Denmark 1.31kg to 2.9kg £20 by courier
Denmark 3kg to 5kg £25 by courier
Finland up to 0.7kg £7.50 by Royal Mail
Finland 0.8kg to 1.5kg £10.95 by Royal Mail
Finland 1.6kg to 2kg £12.00 by Royal Mail
Latvia 0.1kg up to 1.2kg £10.95 by Royal Mail. Prices on application for over 1.2kg.
Norway 1.31kg to 2.9kg £27 by courier
Norway 3kg to 4kg £38 by courier
Sweden 1.31kg to 2.9kg £36 by courier
Sweden 3kg to 5kg £38 by courier 
CANADA & USA
We currently have a maximum weight of 1kg for orders to Canada and the USA (excluding California) at a flat rate of £12.95 by Royal Mail.
For all other weights and countries not listed here, please contact us.