Returns & Exchanges
If you are not completely happy with the purchase you have made, you may return the product(s) within 14 days of receiving the product(s) for a full refund of the price of the product(s). To qualify for a refund, the product(s) must be returned within 14 days of receipt and in its original condition.
If the product(s) is defective, incorrect or damaged on delivery, we will reimburse your reasonable costs of return (up to the value it would have cost to return the product using Royal Mail standard service) and (at your option) replace the products (where the same or equivalent products are available) or refund you for the price paid including the delivery charges, provided that the product(s) are complete and in "as delivered" condition as supplied in the original packaging. We recommend that returns are sent via Royal Mail standard service and you must always obtain a certificate of posting.
Please email us quoting the order number before returning an item. Products should be returned to: Drumlassie Smiddy, Tornaveen, Banchory AB31 4NX